Boost Your Online Presence

Email Management: Sorting, prioritizing, drafting responses, flagging important emails, setting up filters.
Calendar Management & Scheduling: Booking appointments, managing meeting invites, sending reminders, coordinating across time zones.
Data Entry & Management: Inputting information into spreadsheets, CRM systems, or databases; organizing files (digital and sometimes physical).
Document Preparation: Creating, formatting, editing, and proofreading reports, presentations (PowerPoint/Google Slides), letters, and other documents.
Travel Planning: Researching flights, accommodations, transportation; creating itineraries.
Online Research: Gathering information on various topics, competitors, or industries.
Basic Bookkeeping/Expense Tracking: Recording expenses, organizing receipts, creating simple invoices (often using tools like QuickBooks or Xero).
Phone Answering/Call Handling: Screening calls, taking messages, making outbound calls.

Social Media Content Creation & Scheduling: Designing graphics (Canva), writing captions, scheduling posts across platforms (Buffer, Hootsuite).
Community Management: Responding to comments and messages, engaging with followers, moderating groups.
Blog Management: Uploading and formatting blog posts, basic SEO optimization (meta descriptions, tags), finding relevant images.
Email Marketing: Setting up email campaigns, managing email lists (Mailchimp, ConvertKit), drafting newsletters, segmenting audiences.
Basic SEO Support: Keyword research, on-page optimization, backlink monitoring.
Content Repurposing: Turning blog posts into social media snippets, videos, or infographics.
Analytics & Reporting: Tracking social media engagement, website traffic, email campaign performance.

Blog Post Writing: Researching topics, drafting articles, editing, and optimizing for readability.
Copywriting: Writing persuasive content for websites, sales pages, ads, email sequences.
Proofreading & Editing: Reviewing documents for grammar, spelling, punctuation, and clarity.
Ghostwriting: Writing content (e.g., articles, e-books) under the client's name.
Show Notes/Podcast Transcriptions: Summarizing podcast episodes and transcribing audio.
Basic Graphic Design: Creating visuals for social media, presentations, or simple marketing materials using tools like Canva.

Email Support: Responding to customer queries via email.
Live Chat Support: Engaging with customers in real-time on websites or social media.
Phone Support: Answering calls, resolving issues, escalating complex problems.
Ticket Management: Using help desk software (Zendesk, Freshdesk) to manage customer inquiries.
Refunds & Returns Processing: Assisting with e-commerce operations related to customer orders.
CRM Updates: Logging customer interactions and updating client records.

Website Updates (WordPress, Shopify, etc.): Adding content, updating plugins, basic theme customization.
E-commerce Product Management: Listing products, updating inventory, managing product descriptions and images.
CRM Setup & Management: Setting up and maintaining customer relationship management systems.
Basic Troubleshooting: Resolving minor website errors, email issues, or software glitches.
System Integrations: Connecting different software tools (e.g., email marketing with CRM).
Data Migration: Transferring data between systems.

Project Planning & Coordination: Creating project timelines, delegating tasks, tracking progress.
Team Management: Coordinating with other VAs or team members, ensuring deadlines are met.
Process Documentation: Creating Standard Operating Procedures (SOPs) for various tasks.
Launch Support: Coordinating tasks for product or service launches.
Reporting & Analytics: Providing insights on project performance and business metrics.
Vendor Management: Liaising with external contractors or suppliers.

Multi-Channel Support: Managing inquiries via email, live chat, phone, social media DMs.
Ticket Management: Using help desk software (Zendesk, Freshdesk, HubSpot Service Hub) to track and resolve issues.
Troubleshooting: Assisting customers with product/service issues, providing solutions.
Refunds, Returns, Exchanges: Processing customer requests related to orders.
CRM Updates: Maintaining accurate customer records and interaction logs.
FAQ Development: Contributing to knowledge base articles and FAQs.
Proactive Outreach: Following up with customers, soliciting feedback.
De-escalation Skills: Handling difficult customer situations with professionalism.
24/7 or Specific Hour Coverage: Providing support based on client needs and time zones.